Report suspicious behaviour, impersonation, harassment, or pressure.
Contact the Team
Questions about privacy, safety, memberships, partnerships, or Australian city pages? Send a message and we will route it carefully.
Support That Respects Privacy
Use this page for general questions, support requests, content corrections, privacy enquiries, or safety concerns. Please do not send sensitive documents through this form.
Ask about data, profile visibility, or account-related privacy concerns.
Suggest city pages or corrections for Australian dating content.
For editorial or partnership enquiries, include your organisation and deadline.
Response Times and Routing
Our team aims to respond to all enquiries within one to two business days. Messages sent outside Australian business hours — including weekends and public holidays — will be picked up at the start of the next working day. For urgent safety concerns, we prioritise those messages and ask that you include "Safety" in the topic selection so it reaches the right team member faster.
Each topic in the contact form is routed to the appropriate team. Member support enquiries go to our community team, who handle profile questions, verification assistance, and account-related requests. Privacy questions are directed to our data team, who can address concerns about profile visibility, data retention, and your rights under Australian privacy law. Partnership and press enquiries are reviewed by our editorial team, who will follow up with the information most relevant to your organisation. This routing ensures your message reaches someone equipped to help, rather than sitting in a general inbox.
Privacy Assurance for Contact Submissions
We take the privacy of your contact form submissions seriously. The information you provide through this page — your name, email address, and message — is used only to respond to your enquiry and is not shared with third parties or added to any marketing list. We do not use contact form data for profiling, advertising, or any purpose beyond the specific conversation you initiate.
After your enquiry is resolved, your message and associated details are retained for a limited period in accordance with our data retention policy, after which they are securely deleted. If you would like your message removed sooner, simply reply to our response and request its deletion. We believe that reaching out for support should not come with a privacy cost, and we treat every submission with the same discretion we extend to our members.